Effective Date: October 22, 2024

At Capital Ottawa Furniture & Mattress, we stand by the quality of the products we offer. Each item is crafted with care, using high-quality materials, and backed by a warranty to ensure your satisfaction. Below are the details regarding the warranties on our products.

 

1. General Warranty Coverage

All products sold by Capital Ottawa Furniture & Mattress come with a manufacturer’s warranty. The warranty period may vary depending on the item and the manufacturer. Please refer to the product-specific information for warranty details.

The warranty typically covers:

  • Defects in materials or workmanship.
  • Faults occurring under normal use conditions.
  • CAPITAL FURNITURE AND MATTRESS IS NOT RESPONSIBLE FOR CUSTOMER INSTALLATIOND

 

2. Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear.
  • Damage caused by misuse, neglect, or accidents.
  • Modifications or repairs not conducted by authorized professionals.
  • Stains, discoloration, or fabric damage due to improper cleaning.
  • CUSTOMER INSTALLATION. PLEASE CONSIDER USING OUR INHOUSE PROFESSIONAL INSTALLERS. 

Mattresses and custom-made furniture items are non-refundable but may be repaired or replaced if found defective upon delivery.

 

3. Warranty Claims

If you experience a problem with your product that you believe is covered under the warranty, please follow these steps:

  1. Contact Us: Notify us immediately via phone at +1 (613) 228-8639 or email at [email protected] with a description of the issue.
  2. Provide Proof of Purchase: You will need to provide your original receipt or order number as proof of purchase.
  3. Inspection and Evaluation: We may require photos or a visit to inspect the item. If the defect is covered under the warranty, we will proceed with repair or replacement.

 

4. Mattress Warranty

Most mattresses sold by Capital Ottawa Furniture & Mattress are covered under a 10 to 12-year warranty depending on the brand. This warranty covers issues such as:

  • Visible indentations greater than 1.5 inches not caused by improper support.
  • Manufacturing defects in the mattress or foundation.

Mattress warranties typically do not cover:

  • Normal increase in softness or change in comfort preference.
  • Damage from using an improper foundation, bed frame, or adjustable bed base.

 

5. Repair and Replacement

If a defect is covered under the warranty, we will:

  • Repair the item at no cost, or
  • Replace the defective product with the same or a similar item of equal value.

If the product is no longer available, we will offer a comparable replacement or issue a credit toward another purchase.

 

6. Extended Warranties

Some products may be eligible for extended warranties provided by the manufacturer. Please inquire about extended warranty options when purchasing your furniture.

 

7. Responsibility of the Customer

It is important that customers follow the care and maintenance instructions provided with each product to ensure warranty coverage remains intact. Improper care or failure to follow these guidelines may void the warranty.

 

8. How to Care for Your Furniture

  • Use proper cleaning methods for different materials, such as leather, fabric, and wood.
  • Avoid placing furniture in direct sunlight or in high-humidity areas.
  • Rotate and flip mattresses periodically to ensure even wear.

 

9. Contact Information for Warranty Claims

If you need assistance with a warranty claim or have questions about your product’s warranty coverage, please contact us:

  • Phone: +1 (613) 228-8639
  • Email: [email protected]
  • Address: 1440 Merivale Road, Ottawa, ON, K2E 5P1