Shipping & Delivery
- Home
- Shipping & Delivery
Effective Date: October 22, 2024
At Capital Ottawa Furniture & Mattress, we aim to provide fast and reliable shipping and delivery services to ensure your furniture arrives safely and on time. Please review our Shipping & Delivery Policy below for detailed information on how we handle orders.
1. Local Delivery
We offer free local delivery for orders over $999.99 within a 30 km radius of our store located at 1440 Merivale Road, Ottawa, ON.
- Orders under $999.99 may incur a delivery fee, which will be calculated at checkout based on your location.
- Deliveries are typically scheduled within 3-5 business days of your order being processed, depending on product availability.
- We offer White Glove Delivery Service, where our professional team will deliver, unpack, and set up your furniture exactly where you want it. Please inquire about additional fees for this service.
2. Nationwide Shipping
For customers outside the Ottawa and Gatineau areas, we offer nationwide shipping across Canada.
- Shipping costs vary based on the size, weight, and destination of your order and will be calculated at checkout.
- Delivery Timeframes: Most orders ship within 5-7 business days, depending on product availability and your location.
- You will receive a tracking number via email once your order has been shipped, so you can monitor its progress.
3. Same-Day Delivery (Where Available)
For certain products, same-day delivery is available in the Ottawa area. Please contact us to confirm availability and schedule your same-day delivery.
- Orders must be placed before 12:00 PM to qualify for same-day delivery.
- Additional fees may apply for same-day delivery services.
4. Shipping Partners
We work with trusted shipping and delivery partners to ensure your furniture arrives in perfect condition. In the rare event that your order is delayed or damaged during transit, please contact us immediately.
5. Delivery Scheduling
Once your order is processed, we will contact you to schedule a delivery date and time. If you need to reschedule, please notify us at least 24 hours in advance.
- Deliveries are available Monday through Sunday.
- You will receive a confirmation call or email the day before your scheduled delivery to confirm the time.
6. Furniture Assembly
For an additional fee, our delivery team offers furniture assembly services. We will unpack, assemble, and place your furniture in your home. If you’d like this service, please let us know during checkout or when scheduling your delivery.
7. Delivery Restrictions
- Our delivery team is unable to move or remove existing furniture from your home.
- Please ensure that the delivery path is clear and that your home is accessible on the scheduled delivery day.
- Deliveries to apartments or upper-floor units must be communicated in advance to ensure smooth delivery. Additional fees may apply for deliveries that require stair access.
8. Damaged or Missing Items
In the event that your order arrives damaged or incomplete:
- Inspect Your Order: Please inspect all items upon delivery. If there is damage or a missing item, notify the delivery team immediately.
- Report Issues: Contact our customer service team at +1 (613) 228-8639 or [email protected] within 48 hours to report any issues. We will arrange a replacement or repair at no extra cost.
9. Order Tracking
Once your order has shipped, you will receive an email with tracking details. You can use the tracking number to monitor your shipment’s progress and estimated delivery time. If you have questions about tracking, feel free to contact us.
10. Shipping & Delivery Restrictions
- We currently only ship within Canada.
- We are unable to deliver to P.O. boxes.
- For remote areas, shipping fees and delivery times may vary. Please contact us to confirm availability and delivery times to your area.
11. International Shipping
At this time, we do not offer international shipping. Please stay tuned as we expand our services in the future.
12. Contact Us for Shipping & Delivery Questions
For any questions or concerns regarding shipping and delivery, please contact us:
- Phone: +1 (613) 228-8639
- Email: [email protected]
- Address: 1440 Merivale Road, Ottawa, ON, K2E 5P1