Frequently Asked Questions

We accept returns on most items within 14 days of delivery. Items must be unused, in their original packaging, and include all parts and accessories. Custom furniture and mattresses are non-refundable unless they arrive damaged or defective. Please refer to our Return & Refund Policy for more details.

Yes! We offer free local delivery on orders over $999.99 within a 30 km radius of our store. For orders under this amount or outside the radius, delivery fees may apply. You can also choose our White Glove Delivery Service, which includes unpacking and setup for an additional fee.

Delivery times depend on your location and product availability. Most local orders are delivered within 3-5 business days, while nationwide shipping typically takes 5-7 business days. You will receive a tracking number once your order is shipped.

We accept Visa, Mastercard, American Express, PayPal, and Affirm financing. For in-store purchases, we also accept cash and debit cards.

Yes! We have partnered with Affirm to offer flexible financing options. You can buy now and pay in installments with no hidden fees or impact on your credit score. Visit our Financing Page for more details on available payment plans.

Yes, once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor your delivery and see the estimated delivery time. If you need assistance, feel free to contact us.

Yes, we offer furniture assembly services with our White Glove Delivery. For an additional fee, our team will unpack, assemble, and place your furniture in your home. You can request this service during checkout or when scheduling your delivery.

If your order arrives damaged, please notify our delivery team immediately and contact us within 48 hours at +1 (613) 228-8639 or [email protected]. We will arrange for a replacement or repair at no extra cost.