Effective Date: October 22, 2024

At Capital Ottawa Furniture & Mattress, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our site, you consent to the practices described in this policy.

 

1. Information We Collect

We collect several types of information to provide you with the best shopping experience possible:

• Personal Information: This includes your name, email address, phone number, billing and shipping address, and payment details when you place an order, subscribe to our newsletter, or contact us through our website.
• Non-Personal Information: We may collect non-personal information, such as your browser type, IP address, and browsing behavior, through cookies and similar technologies to improve our site’s functionality and user experience.

 

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing Orders: To fulfill your purchase orders, deliver products, and provide customer service.
• Communication: To contact you regarding your order, respond to your inquiries, and provide updates on promotions or newsletters (with your consent).
• Improving Our Website: To analyze site traffic and user behavior, allowing us to enhance the design and usability of our website.
• Marketing: To send promotional offers or product updates that may be of interest to you (if you have opted in).

 

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following instances:

• Service Providers: We may share your information with trusted third-party companies that assist in processing your orders, shipping, payment processing, or marketing services. These providers are bound by confidentiality agreements.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, enforce our Terms and Conditions, or protect our rights and safety.

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance User Experience: By remembering your preferences and optimizing your browsing experience.
• Track Website Traffic: We use analytics tools to understand user behavior and improve our website’s functionality.

You can control cookie settings in your browser, but please note that disabling cookies may affect the functionality of certain features on our website.

 

5. Data Security

We take data protection seriously and implement various security measures to safeguard your personal information from unauthorized access, alteration, or disclosure. This includes encryption technologies and secure payment gateways for online transactions.

However, please note that no method of data transmission over the internet or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

 

6. Your Rights

You have the following rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and request corrections if any information is inaccurate.
• Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.

 

7. Third-Party Links

Our website may contain links to third-party websites or services. Please note that this Privacy Policy applies solely to Capital Ottawa Furniture & Mattress, and we are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies before providing any personal information.

 

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete it immediately.

 

9. Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: +1 (613) 228-8639
• Email: [email protected]
• Address: 1440 Merivale Road, Ottawa, ON, K2E 5P1